BraceAbility Reviews

I wish zero stars was an option. I ordered a brace according to their size chart and upon receipt, the brace was huge. I couldn't even close it! No biggie. They offer what I thought to be a fairly simple exchange policy so I followed the steps. 5 days later I get an e-mail stating my exchange was denied due to the brace being stained. I requested a copy of the image and there is nothing there! They will not exchange, refund or ship the "defective" brace back. My guess is to resell at full profit. The company is a joke. Do not order.

WORST BRACE I HAVE EVER RECEIVED APPEARED TO BE USED, ALL STRETCHED OUT! TRIED TO RETURN IT FOR A REFUND, REFUSED MY RETURN, NOW WILL NOT COMMUNICATE WITH ME AT ALL. TURNED THEM OVER TO THE BBB IN THEIR AREA, VERY BAD AND DECEPTIVE COMPANY IN MY OPINION! HORRIBLE CUSTOMER SERVICE, THEY WASH USED BRACES AND IN MY OPINION RESALE THEM, THAT IS WHY I BELIEVE THEY DO NOT WANT TO RETURN THEM BACK TO YOU AFTER REFUSING YOUR REFUND REQUEST! BUYER BEWARE, VERY BAD COMPANY! HERE IS WHAT THEY WROTE TO ME AND NOW THEY WILL NOT COMMUNICATE: Used/Worn: The item was visibly used or worn, beyond just trying on the brace. This could include scuffs or dirt marks, pet hair, body dander, etc. We clean all of the products when they're returned, and if our standard cleaning procedures cannot return the item to "like new" condition, it will be denied. ASK YOURSELF WHY THEY CLEAN THEM? TRUTH IS I NEVER WORE THAT BRACE, JUST TRIED IT ON!

Order at your own risk! Order at your own risk! Order at your own risk! Order at your own risk! Order at your own risk! Order at your own risk!